Tenant complaint letters are getting longer and more legal-sounding — AI-drafted, statute-citing, and not always accurate. Property manager AI use has jumped from 21% to 34% in a year, and disputes over deposits still lead at 30%. Attorneys agree: letter length doesn't decide these cases, documentation does. That's why Everett-area owners increasingly turn to Keith Bruce at Sound Point Property Management, who keeps rentals protected with the records that actually hold up. soundpointre.com
